Frequently Asked Questions.
How does it work?
1. Book an appointment.
2. Show up on time for your appointment. (You may have to wait 5-10 minutes for us to set up for you)
3. Once you get started, your “timer” starts.
4. When finished using all equipment, see an employee to check out. You will be charged $12/hour for your total working time (any time spent using any of our equipment, including washers and dryers).
5. You can pay with credit or cash.
How do I book an appointment?
You can make a reservation directly through our website by clicking "Reserve Now," or click here.
Do I need an appointment?
Yes, please book your appointment online or over the phone as a courtesy to us.
Can I make changes to my appointment?
You can cancel your appointment using the confirmation email that was sent to you. Then, you can book a new appointment.
What if I can't make my appointment?
Please use your original booking confirmation email to cancel your appointment as a courtesy to us. That way we can plan our schedule accordingly.
Is there a fee for cancelling?
There is no fee for cancelling hourly appointments. Please make sure to cancel online if you cannot make it as a courtesy to us.
If you have paid for a private lesson and you do not show up, you will be charged a penalty of 50% of the course rate. This covers the teachers’ travel time and hourly rate.
How do I pay for my appointment?
When you're finished using all equipment and facilities, find one of the employees on duty. We'll tally up the amount of time you used and charge you. You can pay with either cash or credit card.
Do you accept credit card?
Yes, we accept all major credit cards.
Can I invite my friends?
There is a limit of one guest per enlarger. If two people are sharing an enlarger, both people will pay the rental fee of $12/hour.
Do you provide paper?
We may have a small amount of paper for sale on hand, but we recommend that you bring your own paper. Please call ahead for selection.
Do you sell film?
Yes. Please call ahead if you are looking for a specific type.
Can I drop of film to be processed?
Yes, you can drop off film anytime during open business hours:
Tues - Thurs: 12-10
Fri - Sun: 12-8
How long does film processing take?
We estimate 3-5 business days, though it could be shorter depending on the volume of orders.
How do I get my film after dropping off?
If you have ordered scanned images, we will send them to you via email. You must then come and pick up your physical negatives within 30 days of dropping off, or we will throw them away. Scans must be downloaded within one week before they expire.
I can't seem to sign up for a certain class. What does this mean?
It means the class is fully booked, and you will have to sign up for the next one.
Do I need to have an orientation before I arrive?
We will give you a short tour of the facilities the first time you come, and show you all the equipment and where things are. If you feel you are not prepared to process film or print in the darkroom by yourself, please book a private lesson through our website. Our employees on hand are not paid to teach any darkroom or film processing techniques. If you need help during your appointment, however, we are here to answer any questions.